Customer's and Courier

Customer's and Courier

ULC provides full-time, on-site customer service representatives, including registered medical technologists at many locations such as, Central United Medical laboratory(CUML) located in Al-Shaab Al-Bahri, and International Clinic Laboratory(ICL) located in Salmiya, to assist clients with their laboratory service needs.

Customer Service Representatives and Client Service Technologists are available to handle your calls and answer to your needs, as well as, to schedule specimen pickups, delivery of results and delivery of supplies to your location from 8:30 am to 9:00 pm from Saturday through Thursday.

Since our main goal is to satisfy our customers ULC offers Home Visit for sample collection service.

Once you have scheduled a Home Visit with our Customer Service representatives a highly trained phlebotomists will visit you at your location (home or office) to collect the requested sample. This service is available to all governorate areas.

For more information on ULC services you may contact us at
Tel: (+965) 225 22 55 Ext. 209 / 210 / 211

Courier Services

Scheduled courier pickups and deliveries:
At the onset of service with united laboratories company, a client will be scheduled to a courier route.

Once a client is scheduled to a courier route, the courier will routinely pickup specimens and delivers reports.

A client may choose to have a courier everyday or only on selected days. The client may also choose to have more than one pickup or delivery per day if scheduling permits.

Furthermore, Client may request a personalized user name and password which enables them to retrieve results from our website reporting system.

Unscheduled specimen pickups:

On-call pickups, STAT pickups, and pickups outside the 8:30am to 9:00pm form Saturday through Thursday working hours are considered unscheduled pickups.

In this case clients must notify ULC of an unscheduled pickup by calling (+965) 225 22 55 or by Fax at (+965) 225 22 52 as soon as possible to avoid any delays that might result in a pickup not being collected or received before closing.